Refund Policy

Overview

PanSnap sells one-time credit packs — no subscriptions, no auto-renewal. Because credits pay for real AI processing costs, this policy explains exactly when a refund is possible.

When you can get a refund

• Unused credits: within 14 days of purchase, you may request a full refund of any credits that have not been used at all, provided they were not granted as part of a promotion or free campaign.
• Partially used packs: refunds are handled pro-rata at our discretion — we deduct the value of the menus already generated and refund the rest.
• Technical failures: if a generation failed due to a fault on our side, the credits for that generation are returned to your account automatically. If they were not, contact us and we will restore them.

What is not refundable

• Credits that have already been consumed by generated menus (the AI processing cost has already been incurred).
• Credits granted for free (signup bonuses, monthly refills, promotional grants).
• Requests made more than 14 days after purchase for unused credits.

How to request a refund

1. Email support@pansnap.app with the email address on your PanSnap account and the order number from your receipt.
2. We review and respond within 5 business days.
3. Approved refunds are returned via the original payment method, processed by our payment provider (Creem). Depending on your bank, it may take a few additional days to appear on your statement.

Chargebacks

Please contact us before opening a payment dispute — we resolve almost every issue directly and much faster than a chargeback process.

Questions

Anything unclear about this policy? Email support@pansnap.app.